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Charlotte Thatch, Concord-Kannapolis Rider Transit

Charlotte Thatch, is the Senior Customer service representative for the Concord Kannapolis Area Rider Transit. She has been employed with the City for 5 ½ years. Described by many of her coworkers by a simple quote, “Charlotte is that smiling face that turns your day around.”


She goes the extra mile when it comes to teamwork, community involvement, and customer service. She lives the motto, “Connecting Communities and People.” From initiating community service projects such as Stuff the Bus to playing significant roles in city civic education and customer service.


The community project, Stuff the Bus was started in 2017 to help offset the need for food for those in the community who may not have food for the holidays. The program is a joint effort with Cooperative Christian Ministries to distribute food to those in the community who may need food during the holiday. The program has collected a little under 3 tons of food for the community.


Charlotte Thatch is a visionary with the desire and compassion to she others be the best they can be.